Customer Support Administrator

Due to the continued growth across both domestic and international e-commerce channels we’re seeking to further strengthen our team with the introduction of a Customer Support Administrator. 

The successful candidate will be responsible for the processing of customers returns and managing the overflow of customer calls from our dedicated call centre.

 Core responsibilities of this role include:

  • Processing customer returns and exchanges
  • Order processing and administration
  • Providing excellent customer service on each and every call

About you:

The successful candidate is likely to have/demonstrate:

  • Experience of working in a back of office support role
  • Experience of dealing with customers
  • Confidence in handling pressurised situations, including complaints
  • Ability to work to pre-set quality targets
  • Excellent communication skills with a courteous manner
  • Can do attitude with a flexible approach to the role
  • Strong analytical skills with experience of MS Excel and content management systems
  • Self-motivated with strong personal time management & problem solving skills
  • Multiple language skills will be treated as an advantage.


This job is based in Glasgow, at our prestigious Global Headquarters.

To apply for this role please write detailing your CV either:

In writing to, Richard Harris, Trespass International, 149 Vermont Street, Kinning Park, Glasgow, G41 1LU.

By email to,

Please also include a covering letter summarising:

  • Why you are interested in the role.
  • Why you feel you are suitable for the role.
  • Your current salary / benefits package and expectations.

You must follow these instructions correctly to be considered for the role.