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Product, Pricing & Stock

Can you tell me if you're getting an item back in stock?

Unfortunately, we are unable to let you know when an item is due back in stock. We like to offer our customers new and exciting products on a regular basis meaning we don’t tend to restock our products.

However, we do have a wide range of products available. Click here to see our Men’s, Women’s and Girls' and Boys ranges.

Where can I find your size guide and care instructions?

To make sure your item will fit correctly please consult our size guide, which you can access by clicking the “Size Chart” button on each product page.

CARE GUIDE

Do:

  • Before washing your clothes, check the washing instructions and care label.
  • Organise your washing into groups with similar care instructions and arrange into whites, darks and colour.
  • The washing temperature indicated on the care label is the highest temperature the item should be washed at. If you are unsure, please wash at a lower temperature.
  • If you are washing swimwear, please rinse beforehand rather than wring.
  • Turn the garment inside out before washing.

Don't:

  • Use too much detergent.
  • Do not use detergents that contain bleach.
  • Unless indicated on the care label, do not tumble dry.
  • Do not iron prints, trims and embellishments.
  • Do not leave garments with white and contrast coloured panels soaking for extended periods.
  • Garments that feature metal trims should not be left to soak.

Footwear:

  • We recommend treating suede and nubuck footwear with an appropriate protector before wearing.
  • Using a suede brush will help keep the nap raised and suede looking new.
  • If your shoes get wet, stuff them with newspaper and let them dry naturally, away from a direct heat source. This will prevent the outer materials drying out and cracking.
  • Trainers and canvas shoes should not go in the washing machine, unless otherwise stated.
  • If they get dirty, let them dry and remove the excess dirt with a clean brush or cloth.

Please remember when purchasing leather products that it is a natural product and some variations between pairs in terms of colour and finishes may occur.

Waterproof items:

  • When washing waterproof items please use a specialised cleaner which you can purchase here.
  • Do not use ordinary detergents or fabric softener to wash these products as it can strip the fabric of the waterproof coating.

What is the 'Add To Wishlist'?

Our “Add to Wishlist” feature allows you to save products that you wish to purchase at a different time. Once added, you’ll be able to see if the item has been reduced in price, is out of stock in your chosen colour/size or if it’s out stock completely. The “Add to Wishlist” button is located on each product page beside the “Add to Bag” button.

You can send your wishlist to friends and family as long as you know their email address. All you need to do is click the “Share Wishlist” when viewing your list and enter the email address you wish to send it to. You are also able to send a personal message.

Please note, adding an item to your wishlist does not reserve the item for you – items placed in your wishlist can still be purchased by other customers.

Can you tell me more about your price match policy?

At Trespass, we are committed to bringing our customers the best prices on our wide range of outdoor clothing and equipment. Our retail stores are packed full of offers and we also have Outlet stores where you can get further savings. We want everyone to enjoy great savings; however, some offers will not be available in all of our stores meaning prices may differ between our stores and online. If you do see a product that is cheaper in one of our stores, we will do our best to match it. Please contact with these types of enquiries here.

How can I search for items on the website?

If you wish to search for a particular item, enter the name of the product in the “Search” box at the top of the homepage, then click the magnify glass to activate the search.

To browse through what products we have, select a category from the drop down menus. You can choose between “Women’s”, “Men’s”, “Girls’”, “Boys’”, “Equipment” and “Activities”. You can then narrow down your search by refining your results at the top of the page.

All of our products have detailed descriptions and come with technical specifications. Once you have found what you’re looking for you can then add it to your basket. To make your purchase, please follow the instructions on screen.

Can you give me more information about your products?

If you wish to search for a particular item, enter the name of the product in the “Search” box at the top of the homepage, then click the magnify glass to activate the search.

To browse through what products we have, select a category from the drop down menus. You can choose between “Women’s”, “Men’s”, “Girls’”, “Boys’”, “Equipment” and “Activities”. You can then narrow down your search by refining your results at the top of the page.

All of our products have detailed descriptions and come with technical specifications. Once you have found what you’re looking for you can then add it to your basket. To make your purchase, please follow the instructions on screen.

If you require additional information please contact us here.

Do you have a catalogue that I can shop from?

No, with thousands of products available we put all of our energy into providing you with a website that is available 24/7 and at any location.

If you’re worried about buying online, you can rest assured as we invest time and money to make sure we have the systems and software to product you and your purchases. We take security and fraud very seriously, which is why credit and debit card holders are subject to authorisation and validation when making a purchase.

How do I know that I’m buying a genuine product?

At Trespass, we manufacture our own items meaning all products are genuine and made to a great quality.

However, if you aren’t entirely happy with your item, you can return it to use for a full refund. All you need to do is complete the returns note which is included with your order and send it back to us. You can find out more about our Returns Policy by clicking here.

How do I know what size to buy?

Please refer to our sizing chart for this information. Please note, our sizing chart is a rough guide. If you wish to know the exact measurements please contact our Customer Care Team.

Our sizing guide is not exact for every item due to different items having different design patterns. This means there may be a slight difference in sizing between various products.

How can I write a product review?

To leave a review, please find the item online and navigate to the review box at the bottom of the page.

Why wasn't my product review posted?

If you have left a review and it does not appear please note:

  • It can take up to 72 hours to moderate all reviews and post them on the website so your review may still be pending.
  • We do check reviews and it may have been rejected in our moderation process. If this is the case, we will send you an email.

Can I check what stores have the items I'm looking for?

Yes, you can call your local Trespass store and advise them of the item you are looking for. To find your nearest store please use our store finder where you will also find their contact information.

Didn't find what you were looking for?

Have a look in our other categories.