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I'm having trouble signing into my account.

You must sign into your account before you can shop with us or if you want to see or track your orders. If your email address/password isn’t recognised, please follow the steps below:

  • Ensure you are using the same email address and password you registered with.
  • If you are unable to remember your password, click on the “Forgotten Your Password?” link on the sign in page. You’ll then be prompted to enter your email address which we will then send an email too with a link, which allows you to create a new password.
  • If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.

After this, if you are still unable to log in, please contact our Customer Care Team, giving as much detail as possible about the issue including any screen shots of error message you get and what you’ve done to try and resolve the issue so far.

I'd like to close my account with trespass, how do I do this?

We’re sorry to see you go – remember, your Trespass account is free and enables you to shop with us without having to enter your details each time. You’ll also receive our newsletters and be able to take advantage of the exclusive discounts and promotions on the website.

However, if you still wish to close your account, please contact our Customer Care Team with the following information:

  • Your full name
  • Your billing address
  • Your registered email address

Once this information has been confirmed, we’ll deactivate your account and send you email confirmation.

If you wish to activate your account after it has been closed, all you need to do is contact us to let us know you want to open your account. We can then arrange for this once we have confirmed the information outlined above. Alternatively, you can register with a different email address here.

If you do not wish to receive our newsletters and emails then you can unsubscribe to our mailing list. You can do this by clicking on the link at the bottom of any of our emails or through your account. All you need to do is click “Edit” under the details section and untick the member communication boxes. Please note, it can take up to 10 days for the change to take effect.

Also, you can log into your account, select Newsletter subscriptions, untick the relevant box and click save.

If you would like to receive our newsletters again after unsubscribing, you can re-subscribe by contacting our Customer Care Team.

What can I do if I'm not receiving emails from trespass?

Once you sign up and place an order, you will then start receiving emails from us. These emails will include newsletters, order and return confirmations and responses from our Customer Care Team. However, if you’re not receiving emails from us, please check the following:

  • Your email software may be marking our emails as junk mail. To stop this from happening, please add us to your email address book.
  • Check your email address to ensure you registered with the correct one. Just sign in to your account (if you can remember which email address you used) to check this.
  • Check that you’ve agreed to receive our newsletter and latest offer emails. When logged into your account, click “Edit” and the details section and make sure the relevant boxes have been ticked in order to receive emails.

If you are still experiencing issues, then please contact our Customer Care Team.

How can I get weekly newsletters?

To receive our weekly newsletter, simply enter your email address in the sign-up box located at the bottom right-hand side of our homepage. .

How can I unsubscribe from your emails/newsletters?

We do not send out a lot of emails but when we do they tend to have exclusive offers and discounts not offered to the general public.

If you still wish to unsubscribe from our emails/newsletters please click the “unsubscribe” button at the bottom of the email. Alternatively, you can log into your Trespass account and untick the “subscribe to newsletter” box. Please allow 10 days for this change to take effect.

What web browsers do you support?

At Trespass, we support modern, up-to-date browsers that allow you to have the best experience possible when using our website as well as providing you with improved security and performance.

Using a deprecated browser may result in some features not working as they should.

Why can't I see product images for out of stock products?

To improve the websites performance, we only show images for products that are currently in stock.

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