If You Are A Resident Of California

  • YOUR CALIFORNIA PRIVACY RIGHTS (SHINE THE LIGHT ACT)

If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of your personal information with third parties for the third parties' direct marketing purposes. California law provides that existing customers have the right to submit a request to us once a year at the designated address for and receive the following information:

  • the categories of information we disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year;
  • the names and addresses of third parties that received such information; and
  • if the nature of a third party's business cannot be reasonably determined from the third party's name, examples of the products or services marketed.

You are entitled to receive a copy of this information in a standardized format, and the information will not be specific to you individually. Our designated email address for such requests is dataprotection@trespass.co.uk

  • CALIFORNIA CONSUMER PRIVACY ACT (“CCPA”) RIGHTS

As of January 1, 2020, verified California residents will have the right to:

  • request and receive our personal information collection practices during the prior 12 months, including the categories of personal information we collect, the categories of sources of such information, our business purpose for collecting or sharing such information, and the categories of third parties with whom we share such information;
  • request and receive a copy of the personal information we have collected about them during the prior 12 months;
  • request and receive disclosure of our information sharing practices during the prior 12 months, including a list of the categories of personal information that we sold with the categories of third-party recipients and a list of the categories of personal information that we disclosed for a business purpose;
  • request that we not sell personal information about them; and
  • request that we delete (and direct our service providers to delete) their personal information, subject to certain exceptions.

For purposes of the CCPA, “personal information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.

We will not discriminate against you as a result of your exercise of any of these rights.

In order to make a request for disclosure, California residents may contact us by calling us +44 800 011 9200 or email our disclosure request page subjectaccessrequest@trespass.co.uk  We will ask you for information that allows us to reasonably verify your identity (that you are the person about whom we collected personal information) and will use that information only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. We will acknowledge receipt of your request within 10 days and will endeavor to respond within forty-five days of receipt of your request. If we require more time (up to an additional forty-five days), we will notify you of our need for additional time. For requests that we not sell your information, we will comply with your request within 30 days. We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm that the personal information relates to you.

You may make a request for disclosure of our information collection practices, the information we collected about you, or our sharing practices up to twice within a 12-month period. You may make a request that we not sell your information or we delete your information at any time.

For requests for a copy of the personal information we have collected during the 12 months prior to your request, we will endeavor to provide the information in a format that is readily useable, including providing an electronic copy to your registered account (if applicable).

For requests for deletion of your information, please understand that California law permits us to retain certain information and not delete it under certain circumstances. By way of example, we are not required to comply with a request to delete information if the information is necessary for us to complete a transaction for you or otherwise perform a contract; to detect, protect against, or prosecute security incidents, fraud or illegal activity; to use the information only internally in ways reasonably aligned with your expectations as our customer (such as maintaining sales records); and to comply with legal obligations. If we receive such a request from you, we will notify any service providers we have engaged to delete your information as well.

Selling Information. We do not sell your information for monetary consideration, but we may transfer your information to a third party that provides us with services, such as advertising, data analysis and security. These services may qualify as “other valuable consideration” for purposes of the definition of a “sale” under the CCPA. If you are a California resident over the age of 16 and would like to instruct us not to sell your personal information, please visit email us ay  dataprotection@trespass.co.uk  We do not sell personal information of individuals we actually know are less than 16 years of age. If you request that we not sell your information, we will honor your request within 15 days, will notify those who received your information during the 90 days before your request to not further sell your information and will notify you when this has been completed. Once we receive your Do-Not-Sell request, we will wait at least 12 months before asking you to reauthorize sales of your personal information.

Using an Authorized Agent. You may submit a request through someone holding a formal Power of Attorney. Otherwise, you may submit a request using an authorized agent only if (1) you provide the authorized agent with written permission to make a request, and (2) you verify your own identity directly with us. We will require the agent to submit proof to us that the agent has been authorized to make requests on your behalf.

Collecting Information. During the past 12 months, we have collected the following categories of information from the listed sources, used it for the listed business purposes and shared it with the listed categories of third parties. The categories of information include information we collect from our website visitors, registered users, employees, vendors, suppliers and any other person that interacts with us either online or offline. Not all information is collected about all individuals. For instance, we may collect different information from applicants for employment, vendors or customers.

Categories Of Information Collected Sources Business Purposes* For Use Categories Of Third Parties Receiving Information
Identifiers (name, alias, postal address, email address, phone number, account name, unique personal identifier, IP address) Individuals submitting information to us; information we automatically collect from site visitors; information we may receive from third parties. Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services for you; internal research and development; quality control. Service providers and others, such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners, analytics partners; affiliated companies; government regulators; law enforcement; strategically aligned businesses.
Sensitive information (name with financial account, user name and password) Individuals submitting information; employment applications. Auditing relating to transactions (employee administration); security detection, protection and enforcement; performing services for you; quality control. Service providers and others, such as payment processors, employee benefits partners.
Protected classification information (race, gender, ethnicity, religion) Individuals submitting information. Auditing relating to transactions (employee administration). Government regulators.
Commercial information (transaction history, products/services purchased, obtained or considered, product preference) Individuals submitting information; information we automatically collect from site visitors; information we may receive from third-party marketing or data partners. Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services for you; internal research and development; quality control. Service providers and others, such as payment processors, mail houses, marketing partners, shipping partners, analytics partners; affiliated companies; government regulators; law enforcement; strategically aligned businesses.
Electronic network activity (browsing or search history, website interactions, advertisement interactions) Information automatically collected from site visitors. Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services for you; internal research and development; quality control. Service providers and others, such as advertising and analytics partners; affiliated companies; law enforcement.
Audio, video or similar information (customer service calls, security monitoring; photographs) Individuals submitting information; information we collect for security purposes. Security detection, protection and enforcement; functionality debugging/error repair; performing services for you; internal research and development; quality control. Photographs posted by site users are available to the public; affiliated companies; government regulators; law enforcement.
Biometrics Not collected. Not collected. Not collected.
Geolocation Information we automatically collect from site visitors. Auditing relating to transactions; ad customization; performing services for you; internal research and development; quality control. Service providers and others, such as advertising and analytics partners;affiliated companies; government regulators; law enforcement; strategically aligned businesses.
       
Inference from the above (preferences, characteristics, behavior, attitudes, abilities, etc.) Internal analytics. Auditing relating to transactions; security detection, protection and enforcement; ad customization; performing services for you; internal research and development; quality control. Affiliated companies; service providers and others, such as advertising and analytics partners.

*More specifically, the business purposes include:

1. Performing services for you:
  • To administer or otherwise carry out our obligations in relation to any agreement to which we are a party;
  • To assist you in completing a transaction or order;
  • To allow tracking of shipments;
  • To prepare and process invoices;
  • To respond to queries or requests and to provide services and support;
  • To provide aftersales customer relationship management;
  • To create and manage our customer accounts;
  • To notify you about changes to our services and products;
  • To administer any promotion, contest, survey, or competition;
  • To provide you information regarding our products and services; and
  • To offer our products and services to you in a personalized way; for example, we may provide suggestions based on your previous requests to enable you to identify suitable products and services more quickly.
2. Advertising customization.
  • For marketing and promotions we believe you may find of interest and to provide you, or allow selected third parties to provide you, with information about products and services that may interest you.
3. Auditing relating to transactions, internal research and development.
  • To provide for internal business administration and operations, including troubleshooting, Site customization, enhancement or development, testing, research, administration and operation of our Sites and data analytics;
  • To create products or services that may meet your needs; and
  • To measure performance of marketing initiatives, ads, and websites “powered by” another company on our behalf.
4. Security detection, protection and enforcement; functionality debugging, error repair.
  • As part of our efforts to keep our Sites safe and secure;
  • To ensure the security of your account and our business and prevent or detect fraud, malicious activity or abuses of our Sites, for example, by requesting verification information in order to reset your account password (if applicable); and
  • To ensure the physical security of our premises through the monitoring of surveillance images.
5. Dispute resolution.
  • To resolve disputes, to protect the rights, safety and interests of ourselves, our users or others, and to comply with our legal obligations
6. Quality control.
  • To monitor quality control and ensure compliance with our legal obligations, codes, ordinances, and policies and procedures; and
  • To develop and improve our products and services, for example, by reviewing visits to the Sites and various subpages, demand for specific products and services and user comments.

Applicable Law/Jurisdiction

You agree that the laws of the state of Delaware, excluding its conflict-of-laws rules, shall govern this Statement. Please note that your use of the Sites may be subject to other local, state, national, and international laws. You expressly agree that exclusive jurisdiction for resolving any claim or dispute with us or relating in any way to your use of the Sites resides in the state and federal courts of Kent County, Delaware, and you further agree and expressly consent to exercise of personal jurisdiction in the state and federal courts of Kent County, Delaware.

Updates To This Statement

We reserve the right to make changes at any time to this Statement and/or alter the look, content and functionality of our Sites. However, if we change how we use your Personal Information, we will post the policy change notification here, update this Statement accordingly and post a new effective date. We encourage you to periodically review this Statement for the latest information on our privacy and security policies.

Contacting Us

For further information questions or concerns about this Statement, please:

  • email us at:  dataprotection@trespass.co.uk, and include your name, address, telephone number, email address, and a note of instruction; or
  • Call us toll free at +44-800-011-9200 or
  • Write to us at: Data Protection Department, 149 Vermont Street, Glasgow, Scotland, United Kingdom G41 1LU, and include your name, address, telephone number, and a note of instruction.

Effective Date: September 17, 2020.