Coronavirus Information

Last Updated: 07/04/2020 08:56

TEMPORARY CLOSURE - COVID-19

It has been our pleasure to have provided you with clothing to protect you and your families from all of nature’s elements. Today though we have taken the difficult decision to close all our stores temporarily across the UK to protect our staff, customers and our communities in these very trying times.

You will still be able to make your Trespass purchases online at: www.trespass.com

Thank you to all our wonderful employees for their hard work through these challenging times. Please stay safe and healthy and we look forward to seeing you all again soon.

How prepared are Trespass shops to protect your customers and staff working in store?

We have increased our hygiene procedures and are providing regular updates to all Trespass staff to ensure they have appropriate advice.

As of 23/03/2020 we have taken the difficult decision to close all our stores temporarily across the UK to protect our staff, customers and our communities in these very trying times.

Are you going to be closing your shops?

As of 23/03/2020 we have taken the difficult decision to close all our stores temporarily across the UK to protect our staff, customers and our communities in these very trying times.

Will your opening hours remain the same in your shops?

As of 23/03/2020 we have taken the difficult decision to close all our stores temporarily across the UK to protect our staff, customers and our communities in these very trying times.

Can I still plan an order online for delivery?

Yes, the Trespass website is still fully operational, allowing you to purchase Trespass products online 24-7

Can I still receive delivery of parcels safely?

Yes. National health authorities have advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Should I be concerned about touching an order I have received or collected?

Advice from National health authorities have confirmed that there is no current evidence that suggests the virus can be transmitted from packages.

What if I am self isolating, or do not wish to come into contact with a delivery courier driver?

For Trespass orders, carriers are:

  • encouraging all customers to use the alternative delivery options available to them (such as leave in a safe place) so they do not have to receive parcels directly from the courier or have to sign for them
  • not handing over our hand-held devices to customers to capture electronic signatures
  • asking drivers to log the name of the person accepting the item
  • posting a customer contact card to advise of other ways to arrange receiving delivery

Are deliveries of parcels arriving on time?

Due to social distancing restrictions we have in place in our distribution centre we are currently experiencing a small delay in despatching orders. Standard Deliveries are typically being delivered in 3-5 days, and our Express Delivery service is being delivered in 1-3 days.

Can I still use your Click & Collect service to get items delivered to a store?

No. As of 23/03/2020 we have taken the difficult decision to close all our stores temporarily across the UK to protect our staff, customers and our communities in these very trying times. As a consequence, Click & Collect will be unavailable.

What if a Click & Collect location closes and I haven’t collected my parcel yet?

Where locations are closed but customer orders have already been placed, we will get in touch with customers to offer a refund or place a new order for collection at another location.

I'm self isolating, how do I return a product?

To allow you more time to return a purchase, we have extended our returns period from 21 to 30 days.

How do I return a purchase made in a store?

If you have bought something from our store that needs to be returned, please hold on to your item with the receipt until the store reopens. We will honour any late returns within 14 days from the point at which stores reopen.

Prefer to speak to us instead?

Use our contact form to get in touch.

Currently our Customer Care are working hard to respond to all enquiries quickly and efficiently. 

​We do appreciate your patience at this difficult time.

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