Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of additional Customer Support Administrators.
The successful candidate will be responsible for the processing of customers returns and managing the overflow of customer calls from our dedicated call centre. Core responsibilities of this role include:
Processing customer returns and exchanges
Order processing and administration
First point of contact for customer escalations and complaints
Delivery of excellent customer service on each and every call
The successful candidate is likely to have/demonstrate:
Experience of working in a back of office support role
Excellent interpersonal and communication skills both at a written and spoken level
Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures
Experience in recording of all customer interactions, meeting pre-set Quality targets
Manage end to end customer experiences
Ability to identify improvement opportunities to ensure processes and tools are effective and efficient
Strong analytical skills with experience of MS Excel and content management systems
Self-motivated with strong personal time management & problem solving skills
Excellent Team player
Can do attitude with a flexible approach to the role
Multiple language skills will be treated as an advantage.
Job based in our Glasgow Headquarters
Either make your application through S1Jobs Website attaching the requested information or send your CV and covering letter to:
Rhona Henderson, 149 Vermont Street, Kinning Park, Glasgow, G41 1LU
Please also include a covering letter (of no more than 1 page of A4) summarising;
Why you are interested in the role
Why you feel you are suitable for the role
Your current salary / benefits package and expectations
You must follow these instructions correctly to be considered for the role. Due to the high volume of applications only successful candidates will be contacted.
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