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Customer Support Administrator

 

Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of additional Customer Support Administrators. 

The successful candidate will be responsible for the processing of customers returns and managing the overflow of customer calls from our dedicated call centre.

Core responsibilities of this role include:

  • Processing customer returns and exchanges
  • Order processing and administration
  • First point of contact for customer escalations and complaints
  • Delivery of  excellent customer service on each and every call

About you:

The successful candidate is likely to have/demonstrate:

  • Experience of working in a back of office support role
  • Excellent interpersonal  and communication skills both at a written and spoken level
  • Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures
  • Experience in recording  of all customer interactions, meeting pre-set Quality targets
  • Manage end to end customer experiences
  • Ability to identify improvement opportunities to ensure processes and tools are effective and efficient
  • Strong analytical skills with experience of MS Excel and content management systems
  • Self-motivated with strong personal time management & problem solving skills
  • Excellent Team player
  • Can do attitude with a flexible approach to the role
  • Multiple language skills will be treated as an advantage. 

Details:

Job based in our Glasgow Headquarters

Either make your application through S1Jobs Website attaching the requested information or send your CV and covering letter to:

Rhona Henderson, 149 Vermont Street, Kinning Park, Glasgow, G41 1LU

Please also include a covering letter (of no more than 1 page of A4) summarising;

  • Why you are interested in the role
  • Why you feel you are suitable for the role
  • Your current salary / benefits package and expectations

You must follow these instructions correctly to be considered for the role.  Due to the high volume of applications only successful candidates will be contacted.

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