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Ecommerce Operations Executive

Location: Glasgow

Salary: Highly competitive

Trespass epitomises affordability and quality within all of its products and has established itself as a destination both online and across our growing 200+ retail stores.  Continued growth across key online channels, has resulted in the need to further strengthen the existing management team.  They now have an exciting opening for an Ecommerce Operations Executive responsible for developing, managing, and continuously improving business and financial processes that support the global eCommerce capability and operations. 

The critical areas of focus for this role include financial processes, service supplier management, and customer fulfilment and aftercare operations. 

While ongoing website and sales channel development is the key to driving sales, your part will be just as crucial as you work alongside the online marketing team and insure their work is integrated into existing business practices.  Ecommerce is more than just marketing and for that reason they’re looking for open minded individuals who recognise good ideas are only the first step and in order for them to be a true success need to be integrated and optimised within a business.

THE ROLE

  • Participating in the planning & development of online strategy
  • Developing & implementing departmental process
  • Regular analysis and reporting of departmental accounts
  • Supervising the day to day running of the customer experience team
  • Establish agreements with new suppliers and manage existing service to ensure service levels are adhered to

Experience

  • Understanding of the ecommerce/mail-order industry
  • Educated to degree level in business, accounting, operations or related field of study
  • At least 2 years’ experience of working in a similar role
  • Strong attention to detail, combined with strategic thinking
  • Ability to understanding complex and unfamiliar issues or processes in a highly ambiguous environment 
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