Trespass as a company is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.
We collect information about you for two reasons: firstly, to process your orders and secondly, to provide you with the best possible service and shopping experience.
We will not email you in the future unless you have given us your consent.
You will always be free to refuse any marketing emails from us or any other traders we work with now and in the future.
The type of information we collect about you includes:
- your name
- phone number
- email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we If you find inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
Basic information is collected each time you visit our website to enable functionality and ease of use. We fully respect your right to privacy and recognise the importance of ensuring the security of that information. We will not collect any personal information about you on this website without your clear permission.
Our policy is applicable to the www.trespass.co.uk website only. Once you have left our site our terms do not apply.
This policy may change in accordance with legislation, law, or changes to the business or website. Please ensure that you revisit this policy regularly and familiarise yourself with its terms.
In this policy you will find information regarding:-
- Our company
- How we collect information
- The information collected
- How the information is used
- Marketing communication
The website is owned and operated by Jacobs & Turner LTD, a company registered in Scotland under company number SC047678. The registered office is located at Vermont House, 149 Vermont Street, Kinning Park, Glasgow, G41 1LU. All content on the website is owned by Jacobs & Turner LTD.
How We Collect Information
We use two types of cookies on our site; session cookies and persistent cookies. Neither of these save information that identifies you personally.
Both types are used to track movement of customers from page to page allowing for site statistics to be collated.
A session cookie only lasts as long as your visit to the site. These are used to aid functionality of pages including the shopping basket by remembering the various items you have added and allows you to continue shopping and return to it at a later time. Once your ‘session’ has ended these cookies are deleted.
A persistent cookie will remain on your hard drive until it is deleted. These are used to remember your details when you revisit the website. For example: your login username or items in your basket from a previous visit. If you choose to stay logged in, this cookie expires after 30 days and is removed, if you do not choose to stay logged in everything is removed at the end of the session.
To analyse site statistics and traffic we use Google Analytics. Again persistent cookies are used by this tool, but do not store any information identifying you personally. The information is collected purely for statistical and analytical purposes, evaluating each visitor’s use of the website. The cookies used by Google Analytics store IP addresses, again for statistical purposes, but cannot be linked to an individual user via our website. This tool helps us to learn how you use the website and how we can improve it for you.
The majority of web browsers will give you the option to turn off or disable cookies by adjusting the settings of the browser. The instructions for this process can usually be found in the Help menu of the browser. However, please note that our website, as with most ecommerce sites, will lose functionality which means you may not be able to proceed with a purchase once cookies have been turned off. For further information about cookies please visit: www.allaboutcookies.org
The Information Collected
Our website collects data in a variety of forms, including cookies as mentioned above, using our online forms, through the purchase of products, and as site traffic information.
As a rule, we only collate information required to improve our service to you as a customer. All data requested by us is voluntary and you can provide us with as much or little information as you wish. For example, our e-Newsletters are for subscribers only and customers can unsubscribe at any time.
For the purposes of tracking traffic flow to and around the website, we store information including:-
- Your IP address
- The top-level domain name used (for example .ie, .com, .org, .net)
- The previous website visited, including any search terms used
- Click stream data which shows the pages visited on the website
- The type of web browser used by the website visitor
- However none of this information can identify you personally. As already explained, we use Google Analytics to track and analyse these site statistics.
How the Information Is Used
As mentioned above, we retain your information to improve our services and make the website as easy to use as possible.
We will only share the information outlined in ‘The Information Collected’ section above in the circumstances detailed below.
- When required to do by law enforcement or regulatory bodies.
- We may provide aggregated statistics (including information derived from your data) about our sales, traffic patterns, and related website information to trustworthy third parties. We will do this for the purpose of carrying out analysis and research in relation to our business, products, services and customers. This is to assist in the provision of services and products to you, and to facilitate reviews, developments and improvements to our web site and the services and products offered to you. The third parties we choose to disclose this information will not store your personally identifiable information.
We will not disclose your information to any other third parties, unless specified above. The technical information will be used only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute "personal data" for the purposes of the Data Protection Acts, 1988 & 2003.
For more detailed information relating to data protection and the security issues surrounding it, please visit: www.ico.org.uk
Email NewslettersAs a subscriber you will receive exclusive discounts and offers in your mailbox. Email frequency varies between seasons and can be event driven. We however understand how important is not to misuse the trust you have placed in us so we will do our best to limit the emails you receive per week from 1 – 3 wherever possible and in busier period to no more than 1 email per day. If you have subscribed to receive marketing communication from us, and you no longer wish to receive it, you can request that we amend your preferences. You can do that either as indicated in the particular communication by using the unsubscribe link which is included on all email updates, or by contacting us. Trespass will stop sending updates in respect of which you withdraw your consent within a reasonable period, in order to allow sufficient time for the change to be administered. If you opt out of receiving marketing communication from us, we may still send you non-promotional communications such as emails about your account, transactional emails or purchases you have made from the Site.
Personal InformationAs a subscriber you are also prompted to update your details. By updating your details you are most likely to receive more personalised marketing communication. Below is a brief breakdown on how each of the details could be used to improve your customer journey:
- Gender - Allows use to send offers that are personalised.
- Name - By giving us your name we are able to address you personally.
- City - If we know where you are located, we can send you emails that are exclusive to your area. For example, we can send you deals that are only available in your local Trespass store.
- Date of Birth - By sharing your birthday date we can send you special offers and congratulations on your special day.
To contact us regarding the Privacy & Cookies Policy please email us: email@example.com or call on: 0141 568 8000