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Customer information on Coronavirus
FREE on All Orders Over £50
Read the update here
You can return any unwanted items to your local Trespass store within 21 days of the original purchase, providing that they are in the condition you received them in, with all tags attached. If you have proof of purchase, please bring it with you. If not, please contact your local store.
If you would like to give us feedback you can either tell us in-store or click here. We are unable to send confirmation once we have received your comments but your feedback is important to us and will be looked into.
Please contact us as soon as you discover a fault with your item. If you purchased the item within the last 6 months, please contact your local store here. If your item was purchased more than 6 months please contact our Customer Care Team here.
If you are order an item which then changes in price after your order has been placed, we are unable to refund the difference. We apologise for any inconvenience caused.
You can purchase a gift voucher at the till point in your local Trespass store.
Yes, you can use your credit note or gift voucher as part or full payment for items purchased in one of our UK Trespass stores. Unfortunately, you cannot use vouchers in franchise stores, concessions or our website.
Trespass products come with a 12 month guarantee from the date of purchase.
Unfortunately, we are unable to inform customers when items come back into stock. You can check our website in order to see if your item is available.
You are able to phone your local Trespass store to check if your item is in stock. Please click here to see your nearest store.
Speak to our Customer Care team on 0800 011 9200
Our team are available Monday to Friday, from 08:30- 17:00
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