If you are looking to return a faulty or incorrect item, please contact us here to arrange this.
You can return your items for an exchange within 21 days.
If the item you wish to exchange is out of stock in the size you require, then a refund will be processed instead.
If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you’ll need to return the unwanted item for a refund and place a new order.
When returning your order, please ensure to note the following detail on your returns note:
- Your order number
- Which items you would like to exchange or refund
- The new size you’d like of the item(s) to be exchanged
If you require a new returns note, you can print one off here.
If you have not indicated on your returns note that you’d like an item exchanged or the new size or colour required, then we’ll contact you.
We offer 3 different returns options for UK customers. For more information on how each of these services work, please see below:
- Royal Mail – Return via your nearest Post Office for only £3.00.
- In store – Return via your nearest Trespass for free.
If these returns options are not suitable then you can make your own arrangements through any postal carrier. Please note you’ll have to cover the postage costs yourself if you choose to make your own arrangements.
Once we have received your return we will send you an email outlining any details regarding refunded or exchanged items. If an item is out of stock, we will inform you that we could not exchange it and issue a refund instead. If an exchange is available, we will send you another email once your new item has left our warehouse.
We will send any exchanged items to the original delivery address via the same delivery service as your original order.
If we have issued you with a refund, please wait up to 5 working days for the amount to appear in your account, depending on your bank/card issuer.