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Delivery
How does your delivery service work?
We aim to have your order with you 10 to 14 working days from the moment you submit your order. Orders will be delivered between Monday and Friday (excluding Public Holidays).Delivery Times
Shipping times and service per country are typically shown below:
| Country | Delivery Service & Time | Delivery Cost |
| Rest of World | Tracked Service, 10 to 14 working days | FREE over €90 or €5 |
We do not ship large bulky items like chairs internationally. To arrange the shipment of large bulky items to your country you will need to contact an international shipping forwarder. We cannot help you in this process. Wherever possible, international shipments are delivered duty paid. However, some countries may add additional charges and documentation requirements. Please always first check what regulations apply in your country before ordering.
What should I do if my order hasn't been delivered yet?
Your estimated delivery date will be noted in your Order Confirmation email – please wait until this date for your order to arrive. It’s also worth checking for any delays that are in your area here.
You’ll also be able to follow your order if it’s been sent using a trackable service. To check this, all you need to do is log into “My Account” and view your order. If the status shows “Track This Order”, just click the link and you’ll be able to follow your parcel. If the status shoes “Shipped”, your order has been sent with your local postal service and isn’t trackable.
Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven’t received your order, please click here so we can help you further.
Can I track the delivery of my order?
Yes, if your order has been set via a trackable service, you’ll be able to see its status. You’ll receive a shipping confirmation email direct from our warehouse once your order has been sent; simply click here to track your order. If you are having trouble locating your tracking information then please contact our Customer Care Team.
What happens if I'm not in when my order arrives?
If you aren’t in when your order arrives then there is no need to worry as our carriers usually try to deliver your items more than once. Alternatively, they will leave a card confirming they have either left it with a neighbour, stored it in a safe place, when they will attempt to deliver your order again or give you details on how to collect it.
We would ask for you to arrange for someone to be in when your parcel is due as we may need a signature to confirm receipt.