Lifetime Replacement Guarantee Terms & Conditions

1. Welcome to the Trespass Family

At Trespass we believe in products that last. Every umbrella is designed for dependable everyday use and backed by our Lifetime Replacement Guarantee — our promise to stand behind our craftsmanship when used as intended.

2. Activation Required

To activate the Lifetime Replacement Guarantee, your umbrella must be registered within 30 days of purchase.

Registration requires:

Unique ID number (located at bottom right corner on rear hangtag)
Trespass or Amazon order number (or authorised seller proof of purchase)
Product details
A clear photo of the umbrella in undamaged, working condition

By registering, you confirm the product is undamaged and functioning normally at the time of registration.

Coverage becomes active 7 days after successful registration.

Failure to register within 30 days will result in the Lifetime Replacement Guarantee not being available.

3. What’s Covered

Once registered, your umbrella is covered for its lifetime against defects in materials and workmanship under normal personal use, including:

Frame or rib failure not caused by external force
Shaft or handle defects
Opening/closing mechanism malfunction

If a manufacturing defect occurs, we will provide a replacement product of the same model.

4. What’s Not Covered

This guarantee does not cover:

Damage caused by storms, strong winds, wind inversion, or extreme weather conditions
Accidental damage, misuse, abuse, or neglect
Leaving the umbrella open and unattended
Damage caused by vehicles, doors, luggage handling, or crushing
Normal wear and tear (including fading, coating wear, cosmetic marks, ageing of materials)
Commercial, rental, or professional use
Loss or theft
Damage occurring prior to warranty registration

Umbrellas are designed for rain protection in normal conditions and are not intended for severe weather exposure.

5. Claim Limits

To ensure fairness and prevent misuse:

A maximum of two approved lifetime replacement claims per customer is permitted.
Only one replacement per registered product will be issued.
The guarantee is non-transferable.

We reserve the right to decline further claims where repeated, excessive, or abusive claiming behaviour is identified.

6. Making a Warranty Claim

To request a replacement, please contact our support team and provide:

Proof of purchase
Unique ID number (located at bottom right corner on rear hangtag)
Confirmation of registration
Clear photos or video showing the issue

We reserve the right to request additional information where necessary to assess eligibility.

7. Replacement Terms

Replacement only (no refunds under this guarantee)
Replacement will be the same model
Valid only for purchases from authorised sellers
Valid in the country of original purchase

8. Statutory Rights

This Lifetime Replacement Guarantee is provided in addition to, and does not affect, your statutory consumer rights under applicable consumer protection laws.

For further information on how we handle your data, please refer to our Privacy Policy.